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PriorityOne Bank Grand Openings

PriorityOne celebrates Grand Opening of two new branches!

PriorityOne Bank, headquartered in Magee, Mississippi, held the Grand Openings for its two newest branches in Hattiesburg, Mississippi and Collins, Mississippi. Community leaders, dignitaries and customers at both events applauded the new open concept design as providing a new and unique experience that is found nowhere else in the Hattiesburg and Collins markets.

The ”Bellevue” Branch in Hattiesburg is conveniently located at the intersection of Highway 98 and Highway 589 and is PriorityOne’s second location in Hattiesburg. The “Civic Center” Branch in Collins is conveniently located on the North bound service road of Highway 49, right next to the Collins Civic Center. This is PriorityOne’s second location in Collins as well and provides an additional, convenient, full service banking alternative for its customers in Covington County. Both branches feature dialog towers (kiosks/pods), waiting area with refreshment bar and flat screen monitors, a technology bar, 3 drive-up lanes and a dedicated ATM lane with night depository.

PriorityOne relied on the design-build expertise of LEVEL5 to create the bank’s prototype branch of the future for these two locations. Rick Ivey, Regional Director for LEVEL5, stated “The open concept creates a branch environment that facilitates a greater level of personal customer service. The personal bankers are able to engage with customers without the barrier of a teller line, but still have space where they can have private conversations when the need arises.”

Robbie Barnes, President and CEO of PriorityOne Bank said, “These new prototype branches offer a much more customer-centric environment utilizing dialog towers, which allow for more personalized interaction with the customer, as well as personal bankers who can help customers through every aspect of the banking process. This is a design that many banks are beginning to adopt and it provides a much more open feel for the customer as well as enhancing the overall customer experience.”

John Mark Williams, Chief Operating Officer, stated “We have been very pleased with the work LEVEL5 did in the design-build of these branches. The open environment, technology enhancements, and the ability of our personal bankers to engage customers on a more personal level has enhanced the level of service we provide to our customers and these communities. Our customer’s response to the new look and feel has been extremely positive.”

For more project images click – HERE!

BNA Bank Retail Banking Center

Bank’s Barnes Crossing Center Is Performing Well

LEVEL5 is pleased to announce it has successfully completed the design-build and branding BNA Bank’s new Barnes Crossing Banking Center in Tupelo, MS. The 3,325 square feet retail facility is conveniently located at 2919 Tom Watson Drive in Tupelo, MS.

The banking center is prominently sited in the southeast corner of Martin Luther King, Jr. Drive (US Highway 45) and Barnes Crossing Road. The well-signed facility contains several unique banking features that facilitates and enhances the way BNA Bank delivers service to its customers. The Bank’s staff no longer has to tend to customer needs from behind the barrier of a teller line. The open plan retail design allows the BNA Banker’s to engage customers at the front door of the center. The universal bankers then provide customized personal service to each and every customer.

Bo Collins, President and CEO of BNA Bank said, “We enjoyed working with the LEVEL5 design-build team on our project. The firm is experienced, easy to work with, knows their business and our business, listened to us, and is innovative and trust worthy. LEVEL5 understands how to integrate new technology and methods of delivering banking services into banking centers cost effectively without sacrificing personal service to customers. We have and will recommended LEVEL5 to other banks.”

Not only did LEVEL5 design-build and brand BNA Bank’s Barnes Crossing Banking Center, but the firm also trained the Bank’s universal bankers to operate within the new retail facility with its Places! training program. This is a unique service that LEVEL5 offers to its clients to enhance the startup and performance of new retail banking centers.

The new banking center has two drive through lanes and a dedicated drive up ATM lane with night depository. The drive through lanes are efficiently operated by two-way audio video service by the same universal bankers that are engaging customers inside the facility.

“It has truly been a pleasure for our team to work with such great community bankers and people like Bo Collins, Mike Staten and the entire BNA Bank Board and staff. LEVEL5 exclusively works with community-based financial institutions like BNA Bank across the country. We cherish the trust and confidence that these institutions continue to place in LEVEL5,” said LEVEL5’s Mike Colvin, Executive Vice President and Principal.

Mr. Collins said, “At this point our new Barnes Crossing Banking Center is performing as well as we had anticipated and we thank LEVEL5 for their efforts to get us there.”

To view more project images, click HERE!

America’s First FCU | Vestavia Hills

LEVEL5 Awarded Vestavia Hills Project by America’s First Federal Credit Union

 Credit Union expands into Vestavia Hills

Atlanta, GA: America’s First Federal Credit Union, headquartered in Birmingham, AL, has awarded the design-build and branding of its new Vestavia Hills retail branch to Atlanta-based LEVEL5.  The new branch marks the Credit Union’s entry into the strong Vestavia Hills market.

The Credit Union joined forces with LEVEL5 to complete an analysis of the Birmingham market to identify new growth opportunities for the credit union. The new Vestavia Hills Branch, which will be located at 1112 Montgomery Highway in Vestavia Hills, will provide the credit union with a new market for its suite of deposit and loan products.

Bill Connor, CEO of America’s First Federal Credit Union stated, “We partnered with the LEVEL5 design-build team for this project, in large part, to help us proactively engage with members in Vestavia Hills in a new, more efficient way. Furthermore, due to the available space afforded by the lot, we decided to add a community room and investment services to this branch to allow for even more opportunity to solidify our commitment to this community.” Connor added, “The new branch should be completed in the summer of 2015.”

It is such an honor to be able to play a role in the future of America’s First Federal Credit Union. When we began our journey with the Credit Union a year ago, we were immediately impressed with their strong desire to serve their legacy markets well, while simultaneously expanding its footprint into new areas, now evidenced by the Credit Union’s entry into Vestavia Hills.

Commonwealth CU St. Matthews

Grand Opening of Commonwealth CU St. Matthews Branch

Credit Union’s first branch in Louisville, KY

On October 21, 2014, Commonwealth Credit Union held the Grand Opening for its new St. Matthews Branch in Louisville, KY. This marks the third design-build project completed with its partner LEVEL5 since 2012 (Previous projects include branches in Georgetown and Lexington, KY). The St. Matthews Branch is the first branch project for the credit union in Louisville, the largest city in the state of Kentucky.

David Young, Executive Vice President stated, “Our entrance into this vibrant area of Louisville is a huge win for our members. For years, our membership has desired a strong retail presence in Louisville, so they can better utilize our full range of services. This is a bold move for our Credit Union, Board and Membership and we are excited about growing our footprint in Louisville.”

Karen Harbin, CEO of Commonwealth Credit Union added, “Our partner, LEVEL5, truly shined in structuring a complex deal and getting us into this crucial market, quickly. We are committed to our existing members and potential new members in the largest city in the state, which is long overdue. At Commonwealth, we definitely see our members differently.”

The St. Matthews Branch mirrors the branded look and feel created with LEVEL5 and deployed in Georgetown and Lexington. Furthermore, the branch embraces dialog banking (no teller lines), and includes touch screen technology, video conferencing and sufficient drive thrus to best serve its membership, efficiently.

Alex Rose, Chairman of the Board extolled, “Our design-build partners LEVEL5, do excellent work! I absolutely love the new St. Matthews Branch. The interior is so warm and welcoming, I know our growing membership in Louisville will enjoy it too.”

To view more project images, click HERE!

America’s First FCU | Bessemer Branch

LEVEL5 Awarded Bessemer Project by America’s First FCU

New Branch Marks Re-Investment in the Community

America’s First FCU, headquartered in Birmingham, AL, has awarded the design-build and branding of its new retail branch to Atlanta-based LEVEL5.  The new branch will replace the Credit Union’s existing branch in Bessemer and will be constructed on the same site.

Shirley Lochamy, Senior Vice President of America’s First stated, “We are extremely excited to be upgrading and re-investing in the Bessemer community. The membership in the Bessemer area has been a core part of our success and we are very excited to provide them with an updated branch facility that signals our long-term commitment to this area.”

The Credit Union joined forces with the LEVEL5 design-build team to complete an analysis of the area and devise a long-term solution for Bessemer. The new branch will leverage the Credit Union’s past success in the community, and continue to provide strong resources for its membership’s financial needs in a new, state-of-the-art facility that will include a conference room, safe deposit boxes and a drive-up ATM. Furthermore, to avoid any disruption to the membership, there will be a temporary branch facility operating on the branch site throughout the construction process.

Bill Connor, CEO of America’s First added, “Our Credit Union’s roots run deep in Bessemer and it is such a pleasure for us to serve them now and into the future. We anticipate this new facility being completed in the summer of 2015.”

Commonwealth CU – Grand Opening

Hamburg Branch Grand Opening

Commonwealth Credit Union, headquartered in Frankfort, KY, held its ribbon cutting ceremony and celebrated the Grand Opening of it’s new prototypical Hamburg Branch this week in Lexington.

Karen Harbin, Commonwealth’s CEO says, “We are very excited about the opening of this new Hamburg branch for our members in Lexington. This new facility seeks to help us dive deeper into relationships and grow our presence in the community.”

Executive Vice President, David Young adds, “In our new prototype branch we wanted to create a WOW effect and that’s exactly what the design-build team at LEVEL5 delivered. This facility embraces technology, alternative ways of delivering banking services, and focuses on the member experience, so we can continue to improve service to our broad member base.”

The LEVEL5 team was tasked with creating a brand that differentiated the credit union in a very active retail and banking corridor of Lexington. The key element is the branch’s vestibule, which is equipped with LED lights that bring a unique glow to the area, illuminating Sir Barton Way and how the Credit Union sees its members differently.

For more information about this great LEVEL5 success story, contact Anthony Burnett, Regional Director.

To see more images of this project, click HERE!

 

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