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5 Keys to Acquiring and Renovating an Existing Building in a New Market

Nov 11, 2024Growth

As credit unions explore various growth strategies, mergers and acquisitions have increasingly become a more viable option than in years previous. When you’re looking for opportunities in today’s competitive environment to expand your membership base, every alternative should be on the table. 

Whenever a credit union comes to us to guide them in developing a strategic growth plan, we begin by asking questions about their goals and objectives. We also ask about their openness to exploring M&A opportunities in their target markets. Sometimes, acquisition opportunities don’t involve other credit unions—the best option could be to acquire an existing building. For credit unions looking to optimize their speed to market or potentially reduce their costs in a new market, acquiring an existing building is worth exploring.

In a specific recent case, Centric Credit Union reached out to us for help in analyzing a strategic opportunity that delivered amazing results. We guided them through the five keys outlined below to empower them to achieve their goals—and now we’re sharing them with you.

1 - Identify a potential building to acquire in your target market.

The Centric team was considering a move to a particular market and had identified a building that was previously a Rite Aid pharmacy. But that had significant concerns about the viability of the location in terms of potential performance as well as questions about the cost to renovate the building into a branch that delivered a great member experience. 

In this first step, it’s important to consider every possible location within your target market—even if it seems like a long shot on the surface. You never know what you might uncover, so keep an open mind.

2 - Quantify the actual potential of the opportunity. 

After finding a potential acquisition, it’s time to analyze the potential opportunity. Yes, this means understanding purchase costs, but more importantly, it means quantifying the loan and deposit growth you can expect based on digging into the data. 

You’ll need to analyze the market through local demographics, traffic patterns, population trends, other retailers, and competitors. By examining these data points and comparing them with your internal data about the types of members you’re already serving well, you can gain an understanding of the expected return of a specific location.

With the right data and actionable insights, you will also be able to right-size your renovation budget based on the expected performance of the branch and determine when you can expect to recover your investment and begin generating a profit. 

In a previous article, we shared more about how to measure and predict performance for each of your branches based on the loan and deposit opportunity. You may need to engage a strategic partner to guide you through this process—one with the experience and expertise to sift through all of the data and extract the actionable insights.

In Centric’s case, we went through an extensive market analysis and determined that the building and location that had been abandoned by Rite Aid provided a strategic opportunity for a high-performing branch.

3 - Always push to purchase, not lease. 

The Centric Credit Union team asked us to approach the investor that owned the building to begin negotiations. Initially, the investor was only interested in a lease arrangement, not a purchase. 

When pursuing an existing building, it is almost always in the credit union’s best interest to purchase the property rather than committing to a lease. By purchasing the property, you have complete control over the improvements you’ll need to make so the location becomes a viable branch that delivers a high-quality member experience that effectively represents your brand to the new market. A lease arrangement will often carry requirements or limitations that hinder this important objective. 

In the case of the former Rite Aid, we continued negotiations with the owner even though he wasn’t initially open to a purchase. Through a series of strategic conversations, the LEVEL5 team was able to convince the investor that selling the property was a better option. 

If you’re considering an acquisition like this, it’s usually best to work with a partner with real estate experience who can negotiate on your behalf, negotiating the nuanced back-and-forth necessary to close the deal.


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4 - Attract potential partners interested in mutually-beneficial arrangements.

Your strategic partner should also be able to alert you to potential opportunities to collaborate with other local businesses.

For example, the specific building Centric acquired, LEVEL5 identified that the existing building could be easily modified to bring in another complimentary local business. In fact, the size of the building was slightly larger than what Centric would need for its branch operations and would benefit from obtaining an additional revenue stream from a local partner. 

The previous Rite Aid location offered Centric Credit Union the strategic opportunity to elevate their member experience. They needed to identify and attract another local business that would encourage their members to stop by the location for business not directly connected to their financial needs. PJ’s Coffee was the perfect fit.  

Members can stop by for a cup of coffee and have direct access to the credit union as well. This integration has been a fantastic add-on that they weren’t anticipating when starting the project.

5 - Creatively rebrand the exterior as a billboard to the community. 

One of the biggest challenges with acquiring and renovating an existing building is to balance the tension of adjusting the exterior so it reflects your brand (not the previous owner’s brand) while avoiding the exorbitant costs of making structural changes. 

In Centric’s case, their logo and other brand identity elements (the curves and circles) were incorporated into the exterior design (and the ATM drive through lanes) in such a way that the exterior of the building was completely refreshed. Not only that, but the shapes and colors became a billboard to the community, reinforcing their brand 24/7. 

Branding experts and brain science tell us that people perceive brands in this order: they remember shape first, color second, and content (or the actual words) last. This is why Coca-Cola can be recognized just by the shape of their bottle (even though most people don’t drink it from glass bottles anymore). Coca-Cola’s intentional and repeated use of that bottle shape is connected to their brand in our minds.

So the most important way to reinforce your brand in the minds of your members and potential members is by focusing on one specific shape (for Centric, it’s the circles and curves) throughout their experience with your brand. That repeated shape is what ties everything together and reinforces the Centric Credit Union brand. 

When you’re looking to expand your branch network, these five keys can guide you to acquire and renovate an existing building and convert it into a high-performing branch in a new market. This can open up more opportunities for the markets you want to have a presence in—you don’t just need to look for land to be purchased, but buildings to be repurposed.

This article first appeared on CUInsight.com